Mohammadreza Molavi
IT specialist
Mohammadreza Molavi
About Me
When I first began, I was unfamiliar with the industry, During my time working as a help desk support, I gained a wealth of knowledge and experience by providing technical assistance and troubleshooting to customers and resolving their issues. However, after of learning and gaining experience, I feel confident in my understanding of the industry. I am currently working as an IT specialist and Now, I am excited to apply for a more professional or advanced position and continue to develop my skill.
- Age 22
- Residence Tehran
- Address Lavasan
- e-mail [email protected]
- Phone +989129351422
What I Do
Help Desk
As an IT Help Desk professional, I am responsible for providing comprehensive technical assistance to end-users, troubleshooting hardware and software problems, and ensuring smooth operation of IT systems.
Backup and Recovery
responsible for ensuring data integrity and business continuity by performing comprehensive backups for all critical servers under my care. Leveraging Veeam backup software, I implement robust backup solutions to safeguard against data loss and facilitate seamless recovery in case of any unforeseen incidents.
Monitoring
I actively utilize various software tools like Dude, SolarWinds, and PRTG to keep a keen eye on system performance. By doing so, I ensure that each machine operates flawlessly and aligns precisely with our desired functionality for a seamless network experience.
Computer Hardware Assembly
putting together computer components to create fully functional and reliable systems.
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IP CCTV
setting up, installing, and keeping a close eye on surveillance systems. I make sure everything runs smoothly, giving you that extra peace of mind for a safer environment.
Web Hosting
web hosting management, utilizing platforms like cPanel and DirectAdmin to efficiently handle site administration, email configurations, and various other aspects of hosting services.
Fun Facts
PC ASSEMBLY
+100Working Hours
+1,500AD Users
+200Resume
Timeline
2022-PRESENT
Ebrahim CoIT Specialist
- Over 1 year of experience in the field
- Demonstrated expertise in:
- COMPTIA A+
- PC ASSEMBLY & MAINTENANCE
- MCSA (Microsoft Certified Solutions Associate)
- Successful project delivery and technical support operations management
- Proven ability to troubleshoot complex technical issues
- Implementation and maintenance of IT systems
- Exceptional customer service skills
- Actively seeking new opportunities for growth and professional development
2021-2022
DANAPEYVASTHelp Desk
- 1 year of hands-on experience in providing technical support as a Help Desk
- Assisted clients with technical issues and resolved them promptly
- Utilized excellent communication and problem-solving skills
- Demonstrated ability to work under pressure
- Prioritized tasks effectively
- Maintained a positive attitude while dealing with clients and their issues
My Skills
COMPITIA A+
MCSA
Voip(Issabel)
Active Directory
ManageEngine Desktop Central
CCNA
Firewall(Kerio Control)
LPIC-1
HTML/CSS
Configure several types of VPNs
Veeam Backup & Replication
Cpanel & Directadmin
VMware ESXi
Knowledges
- Setting Goals
- Multi-Tasking
- Time Management
- Quality control
- Problem-Solving
- SWOT Analysis
- Flexibility
- SEO
